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Warranty
Our products are guaranteed for manufacturing defects for one year from the date of purchase when used under normal conditions. This warranty covers material defects and manufacturing defects such as rivets, screws, and other hardware pieces found on our products. Coverage is void if damage is caused by unreasonable wear or neglect, normal wear and tear, damage from personal contents from within, or if you’ve changed your mind.
Repairs will be made whenever possible, but, subject to the availability of necessary parts and materials. We will make every effort to match the original color style of your product, however, we cannot guarantee that repaired items will be an exact match to the original. If a repair can not be made, we will send a replacement or if a replacement is not available, we will issue a store credit for your purchase price. If your product was purchased from a third-party retailer, please contact them directly.
Refunds
This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return/Exchange/Refund Timeline:
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or exchanges are accepted within 14 days from the date of purchase. We believe this timeframe strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.
2. Acceptable Item Conditions:
To be eligible for a return or exchange, the item must be in its original condition, including all tags and packaging (if applicable). Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.
3. Refund and Shipping Charges:
We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer [free/flat-rate] shipping on returns, which means you won’t have to worry about additional shipping costs when returning items.
Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality item as per your preference, subject to availability.
Money Refund: We’ll return the cost of the item to the original payment method used for the purchase.
4. Items Eligible for Refund/Return/Exchange While we strive to accommodate such requests, please note that not all items on our website are eligible for exchange, refund, or return. The following categories of products are generally not eligible for the same:
Custom/Personalized Products: Items that have been specifically customized or personalized for the customer.
Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where individual items may not be eligible for exchange.
5. Avoiding Charge backs Our comprehensive refund and return policy is designed to create a transparent and equitable relationship with our customers. By providing clear guidelines for refunds, we aim to empower you with a clear understanding of your rights. If you have any questions about our refund and return policy, please don’t hesitate to contact our customer support team at Support@MolinaLeatherworks.com .
Your satisfaction is our priority, and we’re here to assist you.
Thank you for choosing Molina Custom Leatherworks!
Need help?
Contact us for questions related to refunds and returns.